RETURN POLICY (15-Day Returns (Conditions Apply)).
You may request a return within 15 days of receiving your shipment, provided the item remains in its original condition. This return period is separate from warranty coverage. Approved refunds are issued to the original payment method used during purchase within 3–5 business days after the returned item is received and inspected. Shipping charges may be non-refundable unless the return is due to a defective or incorrectly supplied part.
Return & Cancellation Policy
You can return or cancel your order by calling our customer service desk at (888) 528-3657. All returns and cancellations require prior authorization. Approved returns for non-defective items may be subject to a restocking fee of up to 30%. Defective or incorrectly supplied parts are eligible for replacement or refund without restocking fees
Replacement Policy
If you receive a defective or incorrect part, you may request a replacement. Replacement eligibility and shipping responsibility will be communicated during the replacement authorization process. Replacement shipping is provided at no additional cost when the issue is due to a defective or incorrectly supplied part.
Terms
Returns and cancellations require prior authorization. Customers must contact customer service to obtain a Return Merchandise Authorization (RMA). Please call (888) 528-3657 Press 2 for Returns (Monday–Friday, 8 am – 5 pm EST) and reference your Order Number.
Replacements
Replacement parts may require the return of the original part. Return instructions and shipping responsibilities will be communicated during the replacement process. Failure to return the original part when required may affect replacement eligibility. For assistance, contact customer support at (888) 528-3657 or email admin.tx@partscentral.us .
Disclaimer
Some used auto parts may include wear components or accessories that are not covered under warranty. Customers may need to replace wear items before installation depending on part condition. Cosmetic aspects such as color may vary. Parts may require refinishing to match the customer's vehicle.
Contact Support First
Do not ship a part back without contacting support. For return or refund help, email admin.tx@partscentral.us or call (888) 528-3657 with your order details.